Privacy Policy & Terms of Service

Privacy Policy

Effective date: 16 July 2026

JK Healthcare Ltd (“we”, “us”, “our”) is committed to protecting personal information. This Privacy Policy explains how we collect, use, store and share personal data when you use jkhealthcareservices.co.uk, contact us, enquire about, receive or provide our services.

1. Who we are

Data controller: JK Healthcare Services Ltd
Address: Office 4035, Biz Hub Castle Mill, Tipton, DY4 7UF
Email: info@jkhealthcareservices.co.uk
Telephone: 0121 226 3521

For privacy queries, please contact us using the details above.

2. Information we collect

We may collect:

• Contact details, including your name, address, email address and telephone number.
• Information you provide in an enquiry, application, message or telephone call.
• Client and care-related information necessary to assess needs, arrange and deliver care, including information about health, medication, disability, dietary requirements, support needs and emergency contacts.
• Information about a person acting for or supporting a client, such as a relative, attorney, advocate or referrer.
• Employment or recruitment information if you apply to work with us.
• Website and technical information, including IP address, device/browser information and cookie-related data where applicable.

Health and care information is “special category” personal data and is handled with additional care.

3. How we use personal information

We use personal information to:

• Respond to enquiries and discuss our services.
• Assess needs, arrange, provide, monitor and improve care and support.
• Communicate with clients, families, representatives, healthcare professionals and relevant organizations.
• Manage appointments, records, payments, complaints, safeguarding concerns and legal obligations.
• Recruit, manage and support staff.
• Keep our website secure and understand how it is used.
• Send service-related information and, where permitted, relevant marketing communications.

4. Our lawful bases

Depending on the circumstances, we process personal data because it is necessary:

• To take steps at your request or perform a contract.
• To comply with a legal obligation.
• For our legitimate interests, such as operating and improving our services, provided your rights do not override those interests.
• To protect someone’s vital interests in an emergency.
• With consent, where consent is required.

Where we process health or other special-category data, we will use an additional legal condition, such as explicit consent, provision of health or social care, safeguarding, vital interests, or another condition permitted by UK data-protection law.

5. Who we may share information with

We share information only where necessary and lawful. This may include:

• Our staff and authorized care workers.
• Clients’ authorized representatives, family members or advocates.
• NHS bodies, GPs, hospitals, local authorities, social workers and other health or care professionals.
• Regulators, safeguarding bodies, emergency services, insurers, professional advisers and law-enforcement bodies where required.
• Trusted providers that support our IT, communications, record-keeping, payment or website services.

We require suppliers handling personal data for us to keep it secure and use it only for authorized purposes.

6. International transfers

If personal data is transferred outside the UK, we will ensure appropriate safeguards are in place, as required by UK data-protection law.

7. How long we keep information

We keep personal information only for as long as necessary for the purpose for which it was collected, including to meet legal, regulatory, accounting, safeguarding and record-keeping duties. The retention period will depend on the type of information and our legal obligations.

8. Your rights

Subject to legal limits, you may have the right to:

• Request access to your personal data.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete information in certain circumstances.
• Restrict or object to particular processing.
• Request a copy of information you provided to us in a usable format.
• Withdraw consent where we rely on consent.

To exercise a right, contact us using the details above. You may also complain to the Information Commissioner’s Office at ico.org.uk if you are unhappy with how we handle your information.

9. Cookies

Our website may use cookies and similar technologies to make the site work, improve performance and understand usage. You can control cookies through your browser settings. Where non-essential cookies are used, we will ask for consent before placing them.

10. Security

We use appropriate organizational and technical measures to protect personal data. No online system can be completely secure, but we take reasonable steps to prevent unauthorized access, loss, misuse or disclosure.

11. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be published on our website with its effective date.

Terms of Service

Effective date: 16 July 2026

These Terms of Service govern use of jkhealthcareservices.co.uk (“the Website”). The Website is operated by JK Healthcare Ltd.

1. Acceptance of these terms

By using the Website, you agree to these Terms. If you do not agree, please do not use the Website.

2. Information on the Website

The Website provides general information about JK Healthcare Ltd and the home-care support we may offer. This includes services such as personal care, domestic support, social care, nutritional support and administrative support.

The Website does not provide medical advice, diagnosis or emergency assistance. Always seek advice from an appropriate healthcare professional about medical concerns. In an emergency, call 999.

3. Enquiries do not create a care contract

Submitting an enquiry, emailing us, calling us or using information on the Website does not create a contract for care services.

Any care services are subject to assessment, availability, suitability, applicable law and a separate written care or service agreement. That agreement will set out the scope of services, fees, cancellation arrangements, responsibilities and other service-specific terms.

4. Website use

You may use the Website for lawful, personal or business purposes connected with learning about our services or contacting us. You must not:

• Use the Website unlawfully or in a way that could damage, disable or interfere with it.
• Attempt to gain unauthorized access to the Website, its systems or data.
• Introduce viruses, malware or harmful material.
• Copy, reproduce or exploit Website content for commercial purposes without our written permission.
• Submit false, misleading, offensive or unlawful information.

5. Intellectual property

Unless stated otherwise, the Website’s content, branding, text, images, design and logos belong to JK Healthcare Ltd or are used with permission. You may view and print Website content for personal, non-commercial use only.

6. Links to other websites

The Website may link to third-party websites. We do not control or endorse those sites and are not responsible for their content, availability, privacy practices or services.

7. Availability and accuracy

We aim to keep the Website accurate and available, but we do not guarantee that it will always be uninterrupted, error-free, secure or up to date. We may change, suspend or withdraw any part of the Website at any time.

8. Liability

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

To the fullest extent permitted by law, JK Healthcare Ltd is not liable for loss or damage arising from use of, or inability to use, the Website, reliance on Website content, or content on third-party websites.

9. Privacy

Our collection and use of personal data is explained in our Privacy Policy.

10. Governing law

These Terms are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where applicable law provides otherwise.

11. Contact

Questions about these Terms can be sent to:
JK Healthcare Services Ltd
Office 4035, Biz Hub Castle Mill, Tipton, DY4 7UF
info@jkhealthcareservices.co.uk · 0121 226 3521